EXCHANGE AND RETURNS
We offer a return and refund period of 30 days from date of receipt, if you are not completely satisfied with your purchase. Our team will control all received items so you need to send the items to our return address.
These circumstances must however be met:
1. Your order has not been sent, you can request for a full refund.
2. Some items are out of stock, you can request for a partial refund.
3. The merchandise was not subjected to sale pricing.
4. The merchandise was not custom made example; Initials imprinted, other special alterations
5. Due to the nature of these products being placed on the skin, items must not be worn, must be returned in original packaging and no form of damage, wear or tear should be on them.
In accordance with applicable laws in Canada governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before they can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperwork (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the shoes are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
Once return be received by us, we'll release refund of the return items cost or send exchange items to you. If you pay your order by credit card, the money should return to your card within 1-3 Business days after we submit refund request to our bank otherwise if you used your PayPal dollars it should return in a matter of minutes.